Frequently Asked Questions

Where is Solenza based?
Solenza is based on the Gold Coast, Australia. Each piece is designed locally and inspired by Mediterranean architecture and coastal living.

What makes Solenza different?
We believe beauty lives in the details. Our hardware blends sculptural design, tactile finishes, and timeless materials to elevate everyday spaces.

What materials do you use?
Each piece is crafted from high-quality metals such as solid brass, brushed nickel, and bronze — chosen for durability and natural character.

Do you offer custom finishes or sizes?
Not at this stage. Our designs are created to precise specifications to ensure lasting quality and consistency.

How should I care for my Solenza pieces?
Wipe gently with a soft, damp cloth and avoid harsh chemicals. Over time, the finish will develop a beautiful patina — a hallmark of craftsmanship.

Where do you ship to?
We ship Australia-wide. Shipping rates are automatically calculated at checkout.

How long will my order take?
Orders are dispatched within 2–3 business days. Delivery times vary by region — tracking details are emailed once shipped.

Can I track my order?
Yes. You’ll receive an email with tracking details as soon as your order leaves our studio.

What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and photos so we can make it right.

Do you accept returns?
Yes — within 14 days of delivery, provided the item is unused and in its original condition.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways.

Do you offer trade pricing?
Yes. We collaborate with designers, stylists, and builders — contact us to discuss trade partnerships.

Can I feature Solenza in a project or publication?
Absolutely. For collaborations or press enquiries, email hello@solenza.com.

Can I visit a showroom?
We don’t have a showroom yet, but you can find us at select markets and design events on the Gold Coast — follow us on Instagram for updates.

How can I contact you?
Reach us anytime at hello@solenza.com or through our website contact form. We usually respond within 24–48 hours.